SMS/Text Message Privacy Policy
Our Commitment to Your Privacy
Your privacy is a top priority for us at NeutralAiz ("NeutralAiz," "we," "us," or "our"). This SMS/Text Message Privacy Policy outlines our procedures for collecting, using, protecting, and disclosing your information when you subscribe to our text messaging service. We are committed to processing your information in compliance with the TCPA, CTIA, and other applicable regulations.
What Information We Collect
When you opt-in to our SMS/text messaging service, we collect the following personal information:
Phone Number
This is essential for us to send you text messages.
Name
Providing your name is optional, but it allows us to personalize our communications with you.
Consent Records
We maintain a record of your consent to receive messages, including the timestamp and the specific opt-in method.
Interaction Data
We may collect data related to your interaction with our messages, such as message delivery status or if you click on a link provided in a text.
How Your Information Is Used
We use the information we collect for the following purposes:
To Deliver Messages
To send you the SMS/text messages you signed up for, which may include meeting reminders, account security alerts, two-factor authentication codes, and service notifications.
To Provide Support
To respond to your direct inquiries, comments, or requests for customer support.
To Improve Our Services
To analyze the effectiveness of our messaging services and improve our communication delivery.
To Comply with Legal Obligations
To enforce our terms, meet legal requirements, and protect our rights.
Your Control and Opt-Out Choices
You have full control over the messages you receive. You can opt out of our SMS/text messaging service at any time through one of the following methods:
How to Opt-Out:
Reply STOP to any message you receive from us.
Contact our support team directly at andrew.kelly@neutralaiz.com or 519-588-6996.
After texting STOP, you will receive one final confirmation message to confirm that you have been unsubscribed. You will not receive any further messages unless you choose to opt in again.
Data Security
We employ reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee 100% security of any information transmitted to or from our service.
Children's Privacy
Our text messaging service is not directed to, nor do we knowingly collect information from, individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
Changes to This Privacy Policy
We reserve the right to modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this SMS Privacy Policy or our privacy practices, please do not hesitate to contact us: