SMS/Text Messaging Terms of Service
Please read these terms and conditions carefully. By providing your mobile phone number and opting into our text messaging program, you expressly consent to receive informational and transactional text messages from NeutralAiz.
1 Consent to Receive Messages
By providing your mobile number to NeutralAiz, you agree to receive periodic automated and non-automated SMS and MMS messages (text messages) from us. These messages may include meeting reminders, account security alerts, two-factor authentication codes, service notifications, and other transactional information related to your account. You acknowledge that your consent to receive these messages is not a condition of any purchase.
2 Your Obligations
You affirm that you are the subscriber or customary user of the mobile number you provide and that the number is accurate and current. You are responsible for notifying us immediately of any changes to your mobile number. You can notify us of a change by emailing andrew.kelly@neutralaiz.com.
3 How to Opt-Out
You can unsubscribe from our text message program at any time. To opt out:
- Reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
- Email andrew.kelly@neutralaiz.com with your request
Upon unsubscribing, you agree to receive a single, final confirmation message to verify your request.
4 How to Get Help
For assistance with our text messaging program, reply HELP to any message you receive from us, or contact us directly by emailing andrew.kelly@neutralaiz.com.
5 Message Frequency and Cost
Message frequency may vary. Standard message and data rates may apply from your wireless carrier. NeutralAiz does not charge for the messages you receive, but any applicable charges from your mobile provider are your responsibility. Please consult your wireless provider for details on your specific text and data plan.
6 Carrier Support
Our service is available on most major mobile carriers in Canada and the United States. Please note that carrier participation is not guaranteed, and mobile carriers are not liable for delayed or undelivered messages.
7 Privacy and Data
We respect your privacy. Any personal information we collect through this SMS service, such as your mobile number, your carrier's name, and message content, is handled in accordance with our SMS Privacy Policy.
8 Service Modifications
We reserve the right to modify, suspend, or terminate our SMS messaging service, in whole or in part, at any time, with or without prior notice.
9 Indemnification
By participating in this service, you agree to indemnify and hold NeutralAiz harmless from any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising from:
- (i) your voluntary provision of a mobile number that is not owned by you;
- (ii) your failure to promptly notify us of a change in your mobile number; or
- (iii) any violation of applicable laws, including Canada's Anti-Spam Legislation (CASL) and the U.S. Telephone Consumer Protection Act (TCPA).
10 Eligibility
To participate in this service, you must be:
- At least eighteen (18) years of age
- Have a wireless device capable of two-way messaging
- Be a subscriber of a participating wireless carrier with a text messaging service plan
11 General Terms
You warrant that you have the necessary right, power, and authority to agree to these terms. If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.
12 Contact Information
For any questions or concerns regarding these terms, please contact NeutralAiz: